Shipping policy
1. Delivery Area
As of the date this Policy was published, Ever Leaf delivers orders within Israel only.
2. Production Time
Typical production time is 5–7 business days. This period is counted only from the point of production start, as defined in the Refund, Cancellation & Returns Policy — that is, after Ever Leaf has completed its internal review of the photograph and personalization details and has approved the order for production. Where replacement material is required from the customer, as detailed in the Terms of Service, the production-day count will only begin once suitable material has been received and approved.
3. Delivery Method and Delivery Time
Delivery is carried out by courier, nationwide within Israel. Typical delivery time after the shipment is dispatched is approximately 3 days.
Please note that this is an estimated, typical delivery time, and not a commitment to an exact or guaranteed delivery date. Delays may occur due to circumstances beyond Ever Leaf's control, including carrier workload, access limitations at the delivery address, or other circumstances.
For the purposes of this Policy, a "business day" is Sunday through Thursday, excluding the eves of holidays, holidays, and days of rest in Israel.
4. Shipping Cost
The shipping cost, if any, will be shown to the customer on the website before the order is completed.
5. Accuracy of Shipping Details
The customer must ensure that the shipping address and contact details provided are complete and accurate. A shipment that is delayed, not delivered, or delivered to the wrong destination due to incorrect or incomplete details provided by the customer is the customer's responsibility, without derogating from their rights under law.
6. Damage in Shipping, Non-Delivery, or Lost Shipments
In the case of damage that occurred during shipping, a shipment that was not received, or a shipment delivered to the wrong destination, please contact Ever Leaf. The handling of such matters, including the recommended timeframe for reporting visible damage, the evidence that may be requested, and the remedies available to the customer, are detailed in the Refund, Cancellation & Returns Policy.
7. Contact
- Address: Michal Leib Katz St. 27, Petah Tikva 4937407, Israel
- Phone: 052-7483040
- Email: support@ever-leaf.com
- Website: ever-leaf.com